Refund policy

IMPORTANT NOTICE

Please review your order carefully before completing checkout. By placing an order on saccharindesires.com, you agree to the following policy as part of our Terms & Conditions.

RETURNS & STORE CREDIT

Eligibility Window

Return requests must be submitted within 14 days of delivery by emailing help@saccharinseries.com with your order number and reason for return.
Requests submitted after 14 days will not be accepted.

Refund Method

All approved returns are issued as store credit only.

  • Store credit is delivered digitally

  • Original shipping fees are non-refundable

  • We do not offer cash, debit, or credit card refunds

Return Conditions

Returned items must:

  • Be unworn, unwashed, and in original condition

  • Have all original tags attached

Customers are responsible for all return shipping costs unless the item is defective or incorrect.

All returns are inspected upon arrival. Returns that do not meet these conditions will be rejected.

Processing Time

Returns are reviewed and processed within 5–7 business days after being received. We currently do not accept returns from the EU.

ORDER MODIFICATIONS

Size or Color Changes

If you need to change the size or color of an item, contact us at help@saccharinseries.com before your order has been fulfilled.
Once an order has been fulfilled or shipped, no changes can be made.

Order Cancellations

All orders are final once confirmed. We do not allow cancellations after an order has been confirmed.

EXCHANGES

We do not offer direct exchanges.
If you would like a different item or size, please return your original order for store credit and place a new order once your return is processed.

IMPORTANT EXCLUSIONS

The following items are not eligible for return, exchange, or store credit:

  • Limited edition drops

  • Discounted items marked FINAL SALE

PRICE ADJUSTMENTS

We do not offer price adjustments.
Promotions, discounts, or sales cannot be applied retroactively to previous purchases.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged or incorrect, contact us within 48 hours of delivery at help@saccharinseries.com with:

  • Your order number

  • Clear photos of the issue

Our team will review the case and provide an appropriate resolution.

LOST OR STOLEN PACKAGES

Once an order is marked as delivered by the carrier, we are not responsible for lost or stolen packages where the shipping address was entered correctly at checkout.

Any delivery issues must be reported within 14 days of delivery confirmation.